There are no Covid-19 issues here but for staff safety we are now operating on reduced staff levels which will affect our ability to provide telephone sales and support.
I will continue to dispatch orders placed online while our courier DPD is operating.
If you are unable to speak to someone when you call then please leave a message or send an email requesting that I call you.
I will check messages and emails regularly.
Deliveries/Social DistancingOur courier DPD is temporarily suspending the need for deliveries to be signed for and will instead take a photograph as proof of delivery. Note there will still need to be someone in to receive the delivery.
We are a specialist online VAT Free supplier of the Trotter Heavy Duty Pushchair and accessories for customers who are Eligible for VAT Relief (due to a child's medical condition).
Our aim is to make it easy for you to obtain information and advice on the Trotter Heavy Duty Pushchair products, to understand what they can contribute to your family life and, if appropriate buy them at at competitive prices and with prompt delivery.
Our telephone number is at the top of each page so you can have confidence we are contactable before and after you have bought something. We are eager to ensure you get the right product for your child so please call us if you have any questions. We have 15 years experience of supplying pushchairs for children with special needs.
We are an online website for your convenience but we do like to talk to our customers, and if you order online we will contact you before we dispatch your order
If the idea of buying things without paying VAT is new to you then a good place to start is reading our information about VAT Relief.
If you are not Eligible for VAT Relief you can still use our website to buy online, VAT at 20% will be added in the checkout.
You can order online for delivery to most places in Europe, simply select the country in the checkout. Except for small items sent by Royal Mail we only use reputable couriers with full tracking capabilities, they cost us a bit more but service is important.
The prices advertised on our web pages include delivery throughout the UK (except Islands) including Northern Ireland.
For other EU countries there are additional delivery charges which will be added in the checkout, see also Exports if you add the products you would like to buy to your Shopping Basket and select your country then delivery costs will be calculated automatically.
How to use this website
The Information pages have detailed information on the Trotter Heavy Duty Pushchair or other information which we hope will inform your decision to buy from us. It includes detailed information about VAT Relief.
The product pages are where you can find out about the products, availability and prices. Here you have the opportunity to buy something by pressing the Add to Shopping Basket button.
Top right of the page is a brief summary of what you have added to your shopping basket, click Basket or Checkout to continue, you can change anything you like.
In the checkout you will be asked to confirm that you are Eligible for VAT Relief.
You can order online or if you prefer you can call us to place your order (office hours weekdays) 01363 881110